CORONA VIRUS PRECAUTIONS

24/11/20

Dear customers

We are so pleased to say that we will be reopening on Wednesday 2nd December! We're so excited to get back on court with you all.

The great news is that all tennis activity for those aged under 18, as well as Disability Tennis, is able to continue in all tiers. That means we'll see all our Tots, Mini, Junior and Performance players back in their lessons from Wednesday! 

Unfortunately adult tennis is affected by the tier system, with different restrictions in place in each tier. The government is due to announce which tier we will fall under on Thursday, so please bear with us while we wait for this information. We will be in touch later in the week to explain exactly what restrictions will be in place for us, and we'll be reopening our online court bookings once we know what restrictions will apply to us.

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As a reminder, you can read about the safety precautions that we have in place at the centre below.

We can't wait to get back to tennis next week and see you all again. In the meantime, make sure to keep an eye on your inbox and our social media pages for further updates from us over the next few days.

Best wishes and see you soon!

Tom, Sarah, Steve and the ATC Team

3/11/20

Dear Parents and Players,

Following yesterday's email and further clarification from the LTA today, I am emailing you to let you know that we'll be closing the centre again from Thursday 5th November until Wednesday 2nd December. At the moment both indoor and outdoor courts will need to close, but the LTA are campaigning to allow outdoor tennis to continue. If this does change, we will be in touch with more information.

It's been a difficult year for the sport and leisure industry and we know that a lot of you will be disappointed not to be able to keep your tennis going over the next few weeks. However, our group lessons will still be running until 9pm on Wednesday, and we've still got some availability for court bookings if you want to get a final hit in!

We will be pausing any lessons or court bookings that are due to take place during the time we are closed and you will receive credits for anything you miss, which can be used towards lessons or court bookings when we reopen. 

You don't need to do anything! We'll credit your account automatically for anything you miss and you will keep your space in your class ready for when we reopen. 

If you do have any questions, the team will be at the centre until Wednesday evening to take your calls. From Thursday, the team won't be at the centre to answer the phones but you can send us an email. Please note that the majority of the team will be furloughed for the time that we are closed, so it may take longer than usual for us to get back to you. A small number of the team will be working limited hours to monitor our email and social media accounts - we'll be in touch while we're closed so make sure to keep an eye out for updates!

Finally, we want to thank you again for all the incredible support you have shown us this year. We're so grateful to you all and we're looking forward to getting back to tennis in December! 

Stay safe and take care.

Tom, Sarah, Steve and the entire ATC team